1. Order Processing & Dispatch
Once you place an order, our team carefully verifies your payment and address details. Orders placed on business days before 3:00 PM IST will typically be dispatched the same day; orders placed later or on weekends/holidays will be dispatched on the next working day. We aim to have your purchase packed with care and sent out promptly to ensure it reaches you in excellent condition.

2. Shipping Time and Carriers
We ship across India using trusted courier partners. Standard delivery within major city locations usually takes 2–5 business days from dispatch. Delivery to remote or rural areas may take 5–10 business days. Please note that shipping times are estimated and may be extended due to external factors such as weather, courier delays, or strikes. Once your order is dispatched, you will receive a shipment confirmation email  with a tracking number to monitor your delivery status.

3. Shipping Charges & Free Delivery
Shipping charges are calculated at checkout based on your location and order weight. We offer free standard delivery for orders above ₹ [insert threshold, e.g., ₹500] so you can shop with greater value. For orders below this threshold, the courier charge is automatically added at checkout. If you select express or premium delivery where available, additional charges may apply. 

4. Delivery Issues & Customer Support
Please ensure that you provide a complete, accurate address and are available at the delivery location during normal courier hours. If the courier attempts delivery and you are unavailable, or if the address is incorrect, additional re-delivery charges may apply—this will be your responsibility. If your parcel is lost, damaged, or delayed significantly, please contact us within 7 days of the expected delivery date. We’ll work with the courier partner and assist you in tracking or replacement as appropriate. For any other concerns, reach our customer support at [insert email/contact details], and we’ll respond promptly to help resolve the matter.